Privacy Policy

Privacy Policy – Tina Upholstery

Effective Date: 27 March 2026

Tina Upholstery (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with our business, website, or services.

1. What Personal Information We Collect

We may collect personal information when you:

  • Request a quote
  • Place an order
  • Arrange delivery or collection
  • Contact us for enquiries or support
  • Subscribe to marketing communications

The information we collect may include:

  • Full name
  • Email address
  • Phone number
  • Delivery or billing address
  • Project or job details relevant to your enquiry

We only collect information that is reasonably necessary to provide our services.

2. How We Collect Information

We collect personal information directly from you when you:

  • Submit forms via our website
  • Contact us by phone, email, or social media
  • Engage us for services

We may also collect limited data automatically through website technologies such as cookies (see Section 6).

3. How We Use Your Information

We use your personal information to:

  • Provide quotes, products, and services
  • Communicate with you about your project or enquiry
  • Coordinate delivery, installation, or collections
  • Send marketing communications (only where you have opted in)
  • Improve our services, website, and customer experience

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information where reasonably necessary to:

  • Delivery and freight providers
  • Contractors or trades involved in completing your project
  • Service providers such as website hosting, analytics, and payment platforms (including Shopify)

These parties are only provided with the information necessary to perform their function.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored via:

  • Secure third-party platforms (e.g. Shopify)
  • Internal systems such as email and job management tools

While we take reasonable precautions, no system is completely secure.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Understand how users interact with our website
  • Improve functionality and user experience
  • Support marketing and advertising (where applicable)

You can control or disable cookies through your browser settings.

7. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information

To make a request, contact us using the details below.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us and we will investigate your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Tina Upholstery
A: 12/62 Ramset Drive, Chirnside Park VIC 3116
E: tinaupholstery@bigpond.com
P: 03 9876 1177